Transparent pricing, no surprises
Choose the plan that fits your store. Contact us to get a tailored quote for your business.
Starter
For new merchants getting their first store off the ground.
Growth
For growing stores that need reliable, fast support every day.
Enterprise
For high-volume merchants and multi-store operations.
Full feature comparison
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Live Chat | Business hours only | 24/7 coverage | 24/7 + dedicated line |
| Ticket Support | Up to 20 tickets/mo | Unlimited tickets | Unlimited + priority |
| Knowledge Base | |||
| Community Forum | |||
| Response Time | < 4 hours | < 90 seconds | < 30 seconds |
| Dedicated Agent | Shared pool | Named agent | |
| Priority Queue | |||
| Analytics Dashboard | Advanced + export | ||
| Multilingual Support | 5 languages | 18+ languages | |
| API Access | |||
| Custom Integrations | |||
| SLA Guarantee | 99.5% | 99.9% |
Common questions
How do I request pricing?
Click the Request Pricing button on any plan and our team will reach out within one business day with a tailored quote for your store.
Can I switch plans later?
Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately and are prorated.
What counts as a support ticket?
A ticket is any new support request submitted through the platform. Follow-up messages on the same issue do not count as additional tickets.
Do you offer annual billing?
Yes. Annual billing is available at a 20% discount compared to monthly pricing. Contact our sales team to set this up.
Not sure which plan is right for you?
Our team is happy to walk you through the options and build a custom quote for your business.